Terms of Service

The agreement that governs your use of EazyWebsite's website, WhatsApp messaging platform and related services.

Effective date
20 September 2026
Last updated
20 September 2026

1. About these Terms

Who this agreement is between, and when it applies.

These Terms of Service ("Terms") are an agreement between two parties:

  • EazyWebsite is a brand of StellarCart, a business registered in India (GSTIN 32DBIPR9609N1ZY) with its principal place of business at 55, Krishnakripa House, Kuruppan Kulangara Road, Maruthorvattom East, Cherthala, Alappuzha, Kerala 688539, India ("EazyWebsite", "we", "us");
  • the business or person using our services ("Client", "you").

You agree to these Terms when you do any of the following:

  • create an account;
  • connect a WhatsApp Business Account to our platform;
  • sign a quotation or order form with us;
  • use our services.

If you accept on behalf of a business, you confirm that you are authorised to bind that business. If a signed quotation, order form or agreement with us conflicts with these Terms, that document prevails on the conflicting point.

2. Our services

What we provide.

  • Messaging Platform: our software for using WhatsApp for business through Meta's WhatsApp Business Platform (Cloud API). With it, you can:
    • send WhatsApp messages and campaigns;
    • manage contacts and consent;
    • create message templates;
    • reply to customers from a shared inbox;
    • set up automatic replies;
    • view reports.
  • Onboarding and support: help with connecting your WhatsApp Business Account, setting up templates and training your team.
  • Website and development services: website design, development and maintenance. These are governed by these Terms and by the quotation or proposal for each project.

We may improve, change or remove features over time. If we plan to remove a feature you rely on, we will give you reasonable notice.

3. Your account

Eligibility, and keeping your account secure.

  • Eligibility. Our services are for businesses, and you must be at least 18 to use them.
  • Accurate information. You must give us accurate business information, including your legal name, address and GSTIN where applicable, and keep it up to date.
  • Responsibility. You are responsible for everyone you invite to your account, for keeping login details confidential, and for all activity under your account.
  • Security. If you suspect someone has accessed your account without permission, tell us immediately at support@eazywebsite.in.

4. Your WhatsApp Business Account

Ownership, connection, and Meta's rules.

  • You own your WhatsApp assets. Your Meta business portfolio, WhatsApp Business Account, phone number, display name and message templates belong to your business. You connect them to the Messaging Platform through Meta's Embedded Signup, and you can disconnect them at any time.
  • We never ask for your password. Our staff will never ask for your Facebook or Meta password. Enter it only on Meta's own sign-in screens.
  • Meta's terms apply. Your use of WhatsApp through our Messaging Platform is also subject to Meta's WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy and WhatsApp Commerce Policy. You accept these with Meta when you connect.
    • Meta may review, restrict, limit or ban accounts, phone numbers or templates under its own policies.
    • We cannot override Meta's decisions, but we will help you understand them and respond.
  • Meta's charges are separate. Meta charges for certain WhatsApp messages and bills those charges directly to the payment method you add in WhatsApp Manager.
    • These charges are not part of our fees.
    • We do not control Meta's prices.

5. Your responsibilities when messaging

Consent, content and compliance.

You are responsible for every message sent from your account and for the contact data you upload. In particular, you must:

  • message only people who have opted in to receive WhatsApp messages from your business, and keep a record of that consent;
  • act on opt-out requests immediately;
  • use the correct template category and send only lawful, accurate content;
  • comply with our Anti-Spam & Messaging Compliance Policy, with Meta's policies, and with all applicable laws, including the DPDP Act and consumer protection laws.

The Messaging Platform includes tools to help you comply, such as automatic opt-out handling and consent filters. Using these tools does not shift your legal responsibility to us.

6. Acceptable use

What you must not do.

You must not use our services to:

  • send spam, or send messages to purchased, rented or scraped contact lists;
  • promote or sell anything illegal, or anything Meta's Commerce Policy prohibits;
  • send fraudulent, misleading, threatening, hateful, obscene or defamatory content, or impersonate anyone;
  • ask customers for passwords, OTPs, card numbers or similar sensitive information over chat;
  • break, overload, probe or reverse-engineer our services or Meta's systems, or work around their security or limits;
  • resell our services or provide them to third parties without our written permission.

7. Fees, invoices and taxes

How billing works.

  • Subscription fees. Your fees are set out in your quotation or order form. Unless stated otherwise, subscription fees are billed monthly in advance.
  • Invoices and payment. We send invoices by email. Payment is due within 7 days of the invoice date, by bank transfer, UPI or another method we agree with you.
  • Taxes. Fees do not include GST or other applicable taxes. We add these to invoices as the law requires.
  • Late payment. If an invoice is still unpaid 15 days after its due date, we may suspend sending from your account. We will give you notice first.
    • During suspension, you can still read your inbox.
    • Your data is not deleted.
  • Price changes. We will give you at least 30 days' notice before changing your subscription fees.
  • Refunds and cancellations are covered by our Refund & Cancellation Policy.

8. Your data

Ownership of your content, and how we process it.

You own the content and data you upload or send through our services ("Client Data"), including your contacts and messages. You give us permission to host, process, transmit and display Client Data only as needed to provide our services to you.

For personal data within Client Data, you are the Data Fiduciary and we are your Data Processor under the DPDP Act. We will:

  • process the data only on your instructions and to provide the services;
  • keep it confidential, and make sure our staff and service providers are bound to do the same;
  • protect it with reasonable security safeguards;
  • tell you without undue delay if we become aware of a personal data breach that affects it;
  • help you respond to requests from your customers about their data;
  • delete it when you ask, or after your account closes, as described in our Privacy Policy.

You are responsible for having a lawful basis, including consent, for the data you give us.

9. Availability and support

What we commit to.

  • Availability. We work to keep our services available at all times, but we do not guarantee uninterrupted access.
  • Maintenance. We may carry out planned maintenance, preferably outside Indian business hours. We will try to give advance notice.
  • Support. Support is available by email at support@eazywebsite.in on business days.

10. Third-party services

Services we depend on but do not control.

Our services rely on third parties, including Meta (WhatsApp) and Amazon Web Services. We are not responsible for:

  • their outages or delays;
  • changes to their policies or prices;
  • their decisions about your accounts, phone numbers or templates;
  • messages that are not delivered because of them, or because of the recipient's device, network or choices.

11. Intellectual property

Who owns what.

  • Our property. We and our licensors own the Messaging Platform, our software, our documentation and the EazyWebsite brand. While your subscription is active, we give you a limited, non-exclusive, non-transferable right to use the Messaging Platform for your own business.
  • Websites and other deliverables we build for you. Ownership is set out in the relevant project quotation. Unless the quotation says otherwise:
    • ownership passes to you once you have paid in full;
    • our pre-existing tools and any third-party components remain ours or our suppliers', and are licensed to you for use with the deliverable.

12. Confidentiality

Protecting each other's information.

Each of us will keep the other's non-public business information confidential and use it only for our relationship under these Terms. Each of us may disclose it only to people who need to know it and are bound by confidentiality, or where the law requires.

13. Disclaimers

The limits of what we promise.

Except as expressly stated in these Terms, our services are provided "as is" and "as available". To the extent the law permits, we give no other warranties. In particular, we do not guarantee:

  • that the services will be error-free or uninterrupted;
  • that any message will be delivered or read;
  • any business result from your use of the services.

14. Limitation of liability

The cap on each party's liability.

To the extent the law permits:

  • neither party is liable for indirect, incidental, special or consequential losses, or for loss of profit, revenue, goodwill or data;
  • our total liability for all claims relating to the services is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.

These limits do not apply to your payment obligations, to your indemnity under section 15, or to liability that cannot be limited by law.

15. Indemnity

Covering claims from third parties.

You will indemnify us against claims, penalties, losses and reasonable costs (including legal fees) that arise from any of the following:

  • your Client Data;
  • the messages you send;
  • your breach of these Terms or of Meta's policies;
  • your violation of the law or of anyone's rights.

16. Suspension and termination

How this agreement can end.

  • Cancelling. You may cancel your subscription at any time, as described in our Refund & Cancellation Policy.
  • Suspension or termination by us. We may suspend or terminate your access, with notice where practical, if: We may suspend your access immediately to stop spam, fraud or a security risk.
  • After your account closes. You have 30 days to export your data. After that, we delete it as described in our Privacy Policy.
  • What continues. Sections that by their nature should continue after termination survive it. These include fees owed, data, confidentiality, disclaimers, limitation of liability, indemnity and governing law.

17. Events outside our control

Delays caused by things no one can reasonably prevent.

Neither party is responsible for delays or failures caused by events beyond its reasonable control, provided it takes reasonable steps to limit the impact. Such events include:

  • natural disasters;
  • power or internet failures;
  • outages at Meta or our cloud providers;
  • government action;
  • cyber-attacks.

18. Changes to these Terms

How we tell you about updates.

We may update these Terms. When we do, we will change the "Last updated" date at the top of this page.

For significant changes, we will notify clients by email or in the Messaging Platform at least 15 days before the changes take effect. If you continue to use our services after that date, you accept the updated Terms.

19. Governing law and disputes

Which law applies, and where disputes are decided.

These Terms are governed by the laws of India.

If a dispute arises, we will first try to resolve it in good faith through discussion for at least 30 days. If it is not resolved, the courts at Alappuzha, Kerala have exclusive jurisdiction.

20. General

Other legal points.

  • Severability. If any part of these Terms is found unenforceable, the rest continues to apply.
  • No waiver. Not enforcing a right does not mean giving it up.
  • Transfer. You may not transfer these Terms without our written consent. We may transfer them to an affiliate or to a successor of our business.
  • Notices. Send notices to us at support@eazywebsite.in. We send notices to the email address on your account.

21. Contact

How to reach us.

Business
EazyWebsite, a brand of StellarCart
GSTIN
32DBIPR9609N1ZY
Address
55, Krishnakripa House, Kuruppan Kulangara Road, Maruthorvattom East, Cherthala, Alappuzha, Kerala 688539, India